Overview
This Refund Policy governs all purchases made on sadavsatya.in for SadaivSatya API subscriptions and add-on services. We strive to be fair and transparent. Please read this policy before subscribing.
We offer a generous free tier with meaningful API quota so you can fully evaluate our service before committing to a paid plan. We strongly encourage you to test on the free plan before upgrading.
Eligible Refund Scenarios
1. New Subscriber 48-Hour Guarantee
If you are a first-time paid subscriber and are not satisfied with SadaivSatya API for any reason, you may request a full refund within 48 hours of your first payment. This guarantee applies once per account and is not available on renewal payments.
2. Duplicate or Erroneous Charges
If you are billed twice for the same subscription period due to a payment processor error or technical glitch on our side, you are entitled to a full refund of the duplicate charge. Please report these within 14 days of the transaction date.
3. Service Outages (SLA Breach)
We guarantee 99.9% monthly uptime on paid plans. If we fail to meet this SLA in any given calendar month (i.e., downtime exceeds approximately 44 minutes), eligible subscribers may claim:
- Downtime 0.1% – 1.0% (44 min – 7.2 hrs): 10% credit of that month's subscription fee.
- Downtime 1.0% – 5.0% (7.2 hrs – 36 hrs): 25% credit of that month's subscription fee.
- Downtime > 5.0% (36+ hrs): 50% credit or full refund at subscriber's choice.
- Planned maintenance windows announced 48 hours in advance do not count toward downtime.
4. Annual Plan Cancellation (Pro-Rata)
Annual subscribers who cancel after 48 hours but within the first 30 days of their annual period may receive a pro-rata refund for unused whole months, minus a 10% processing fee. After 30 days, annual plans are non-refundable but can be cancelled to prevent renewal.
Non-Refundable Situations
The following situations are explicitly not eligible for refunds:
- Change of mind after the 48-hour new subscriber window has passed.
- Failure to cancel before an automatic renewal date — we send renewal reminder emails 7 days in advance.
- API key suspension or account termination due to Terms of Service violations.
- Unused API quota within a billing period — subscription fees are for access, not consumption guarantees.
- Partial use of a subscription period after voluntary downgrade or cancellation.
- Purchases of custom enterprise plans which are governed by separate agreements.
- Add-on purchases (additional API key slots, white-label licences) once delivery has been confirmed.
- Refund requests submitted more than 30 days after the charge date (except SLA breach claims — 60 days).
Quick Eligibility Reference
| Scenario | Eligible? | Resolution |
|---|---|---|
| Technical outage > 4 hours in a billing month | ✓ Yes | Pro-rata credit or full refund |
| Accidental duplicate subscription charge | ✓ Yes | 100% refund of duplicate charge |
| Cancellation within 48 hours of first payment | ✓ Yes | Full refund (new users only) |
| Downgrade within a billing period | ✓ Yes | Pro-rata credit to wallet |
| Change of mind after 48-hour window | ✗ No | Not eligible |
| API used extensively then cancelled | ✗ No | Not eligible |
| Violation of Terms of Service | ✗ No | Not eligible |
| Free plan — no charges apply | ✗ No | N/A |
Refund Process & Timeline
How to Request a Refund
- Step 1 — Email sadaivsatyamedia@gmail.com with subject line: "Refund Request — [Your Registered Email]".
- Step 2 — Include: your account email, the transaction ID (visible in your dashboard under Billing), date of charge, amount, and reason for the refund request.
- Step 3 — Attach any supporting evidence (e.g., screenshot of duplicate charge, downtime screenshot from our status page).
- Step 4 — Our billing team will acknowledge your request within 2 business days.
- Step 5 — After verification, eligible refunds are processed within 5–7 business days.
Refund to Original Payment Method
- Razorpay transactions: refunded to the original UPI, card, or net banking account within 5–7 business days.
- Stripe transactions: refunded to the original card within 5–10 business days.
- Bank processing times may add an additional 2–5 business days beyond our processing date.
- Credits are issued as wallet balance and applied to the next invoice.
Chargebacks & Disputes
We strongly encourage you to contact us directly before initiating a chargeback with your bank or card provider. Chargebacks incur processing fees and may result in account suspension during the dispute period.
If you believe a charge is fraudulent (i.e., you did not authorise it), please email us immediately at sadaivsatyamedia@gmail.com. We take fraud reports seriously and will investigate within 24 hours.
Initiating a chargeback for a charge that is covered under this Refund Policy (and therefore eligible for a direct refund) without first contacting us may be considered a breach of our Terms of Service.
Plan Changes & Upgrades
Upgrading your plan takes effect immediately. The price difference is charged on a pro-rata basis for the remainder of the current billing period.
Downgrading your plan takes effect at the end of the current billing period. You retain access to your current plan's features until then. No refund is issued for the unused portion of a downgraded plan unless within the 48-hour new subscriber window.
Cancellation of a paid plan takes effect at the end of the current billing period. You will retain access until then. No refund is issued for unused time after the 48-hour window, but you will not be charged for the next period.
Contact Billing Support
Our billing team typically responds within 1–2 business days (Mon–Sat, 10 AM – 7 PM IST):